Our Promise, Our Approach & The Fine Print
THE GREGORY LIFETIME GUARANTEE
We build our products to last a lifetime and that's how long we stand behind them. We guarantee that this product will be free from defects in workmanship and materials for as long as you own it.
Since 1977, Gregory packs, bags and adventure travel gear have earned an unmatched reputation for quality and reliability. Premium and uncompromised raw materials, construction, and design are ingrained in our brand culture and our history. To this day, our quality-first mentality is an important part of how we define and differentiate ourselves.
Actions, Not Words
Great life experiences are the end game; they’re why we do what we do at Gregory, and we know the quality of your experience often depends on the quality of your gear. That's why we don't build products to last a season or two—we build them to provide you with a lifetime of enjoyment. In 1996, we put our money where our mouth is and launched the Gregory Lifetime Guarantee. This guarantee is still in place today and is included with any product you purchase from us. This state of mind drives our design process, empowers our commitment to repairability, and ultimately produces higher performance products that deliver on a longer-than-average lifespan.
*Some states do not allow the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you.