Stuff happens. We get it. Follow the steps below if you need to return a purchase.
If you are not completely satisfied with your online purchase, you may return unused merchandise within 90 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total plus applicable sales tax paid.
- Shipping and handling charges are not refundable unless the product arrived damaged, or the incorrect product was shipped.
- Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
- If you return any part of your order and that order was part of a promotion, any refund may be reduced.
- The customer is responsible for return freight charges to Gregory Mountain Products.
Colors displayed on our website may vary slightly from the actual fabric color due to screen calibration or individual interpretation. We make every effort to ensure that the images on our site accurately represent our products. Please contact customer service at 1-855-475-1625 if you have any questions regarding a product prior to purchase.
We offer easy return shipping with a pre-paid return label. A one time, once per order, cost of return shipping will be deducted from your refund as follows:
- Cost of return: $6.00
- Visit the Online Return Center to create a return.
- Follow the instructions to request a return authorization, entering your customer information to first locate the order, and then initiate the return process choosing the appropriate return reason.
- Print out the provided pre-paid return label and return authorization.
- Please place the return authorization paperwork inside the return package. This will allow for faster refund processing.
Items must be returned in brand new, unused condition, with all hang tags and packaging intact. Refunds will be issued in the original form of payment used to purchase the item. The original freight charges will not be reimbursed.
If you can't locate your order number, or need assistance with the return process, please contact us or use our Chat support.
Please Note: Merchandise must be returned to the point of purchase. We cannot accept online returns in-store. Please do not return Authorized retailer merchandise to our fulfillment center.
Damaged/Incorrect items must be reported within 60 days of your order's ship date. If we are notified of damaged/defective merchandise after this timeframe, we will not be able to process your request. If your merchandise was damaged in transit, is defective, or is not what you ordered, please contact us. We will ask you to provide photos of the product for our internal research purposes. If we determine that the product is damaged/incorrect, our customer service team will provide you with a pre-paid return label and shipping instructions. Once we receive the item and have validated the damage/defect, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. If you need the order quickly you may place another order, while you wait for your refund. Please contact us if you need assistance.
Returning Damaged Merchandise Purchased In Store
if your merchandise is damaged or defective after use, please CLICK HERE to review our Authorized Repair Center Process.
All lost-in-transit issues must be reported within 90 days of your order's ship date. If we are notified of a lost package after this timeframe, we will be unable to process your request. If you are reporting a lost package please ensure that you have taken the following steps prior to contacting customer service.
- Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed or picked up the package.
- Please also track your package online to see if there are any special instructions or updates listed.
If you are still unable to locate your package, then please contact us. We will contact the carrier and provide a resolution for you on a case-by-case basis.
We do not accept orders or items for exchange. If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly and that it won’t go out of stock.